This Privacy Statement explains how Linguine Technologies Ltd (“Linguine”, “we”, “us” or “our”) collects, uses, and safeguards personal data. It applies to our website at trylinguine.com and to the AI phone-agent service we provide to hospitality businesses (together, the “Service”).
Linguine Technologies Ltd is a private limited company incorporated in England & Wales on 3 July 2026, with company number 17317847 and registered activity code (SIC) 62012 — business and domestic software development. You can reach us at [email protected].
Depending on how you interact with us, we process the following categories of personal data:
We receive personal data directly from you when you sign up, from callers when they call a venue that uses the Service, from our Customers who configure the Service and integrate their reservation systems, and from third-party providers we use to operate the Service.
Under the UK GDPR, we rely on the following legal bases:
When we provide the Service to a Customer (a restaurant or hospitality business), that Customer is the controller of the personal data of their callers and we act as their processor. A Data Processing Addendum is available on request. When we operate our website, market the Service, or manage Customer accounts, we act as the controller.
We use trusted third parties to operate the Service. The current sub-processors are:
We update this list from time to time and can share the current version on request.
Some sub-processors are based outside the UK. Where personal data is transferred to a country that has not been granted UK adequacy status, we rely on the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, together with appropriate technical and organisational safeguards.
We keep personal data only for as long as necessary for the purposes described in this statement. Call transcripts and recordings are retained for the period configured by the Customer (by default, 90 days) and then deleted or anonymised. Account and billing records are kept for up to seven years to meet UK tax and accounting obligations.
We use appropriate technical and organisational measures to protect personal data, including encryption in transit, access controls, logging, and vendor due diligence. No system is completely secure, and we cannot guarantee absolute security, but we take our responsibilities seriously.
Under the UK GDPR you have the right to:
To exercise these rights, contact [email protected]. If your data is processed by us on behalf of a Customer (for example, if you called a restaurant that uses the Service), please contact that venue in the first instance — they are the controller. We will support them in responding.
Our marketing website (trylinguine.com) does not currently use analytics cookies or third-party trackers. If we introduce them we will update this statement and, where required, ask for your consent. Our authenticated dashboard uses essential cookies only to keep you signed in.
You can complain to us at any time using the contact details above. You also have the right to lodge a complaint with the UK Information Commissioner’s Office at ico.org.uk.
We may update this statement from time to time. Material changes will be notified by email or in-product notice before they take effect.
Linguine Technologies Ltd — company number 17317847, registered in England & Wales. Registered activity code (SIC): 62012 — Business and domestic software development.